Level 2 Network Team Leader

Aeris is at the forefront of the "Internet of Things" (IoT) industry, building networks and applications to enable Fortune 500 clients to fundamentally improve their businesses. We believe IoT will have a profoundly positive impact on the world for generations to come. The improvements made possible through IoT—improving patient care, preserving our natural resources, eliminating vehicle fatalities, and providing power to remote parts of the world—are just now being realized.  Headquartered in Silicon Valley with offices around the world, Aeris is the preeminent cellular IoT player globally powering critical projects across energy, connected vehicles, transportation, retail, healthcare and more.

Aeris provides a SaaS based connectivity management platform for mobile operators and enterprises.  It enables organizations to realize new revenue streams from a vast variety of devices while simplifying the process and reducing the cost of connecting them to benefit from economies of scale. The platform provides access to key functionality including subscription management, eSIM/eUICC management via world class APIs and operator and enterprise self-service portals.  This is built on core tenants of cloud computing and intelligence (AI/ML).  And thanks to our deep expertise and our extensive trusted partner network, we are the go-to destination for those wishing to roll-out high quality global IoT deployment.

As a Level 2 DCS Team Leader you will be leading the Level 2 Network team which is doing responsible for troubleshooting issues, configuration changes, as well as controlling access to the network on IP, Packet Core, Cellular Core, and Value-Added Services areas.

Responsibilities: 

• Manage the L2 Network team;
• Set the tone for the team and create a positive and productive work environment.
• Motivate and inspire team members, fostering a sense of collaboration and accountability.
• Identify and leverage team members’ strengths and suggest scope for improvement.
• Set clear objectives, define roles and responsibilities and ensure each team member aligns with the team’s vision.
• Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues actively.
• Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.
• Recognise and reward good performance, provide feedback and encourage professional development.
• Support team members’ professional development by providing opportunities for training and growth.
• Ensure team compliance with company policies and procedures.
• Support and guide team members to ensure they meet their individual targets and KPIs.
• Generate reports on team performance and provide regular updates to senior management.
• Troubleshooting and support on at least one of the areas IP, PS, CS, VAS
• Give technical support to sales, marketing, project managers, and the customer, including pre-sales activities that can control and supervise the core network implementation;   
• Drive automation initiatives that increase efficiency for the team and reduces customer friction;
• Create, review and update processes and procedures to implement new configuration or fix common issues
• Actively participate and contribute to the problem management process when necessary;
• Coordinate, support and execute proactive and reactive maintenance activities to ensure that high quality services within agreed SLAs.
• Create and deliver reports and dashboards of KPIs.

Requirements:

• Bachelor of Science in Telecommunication, Computer Information Systems, or equivalent with a minimum of 3 to 5 years of work experience.
• Good knowledge of mobile telecom networks and signaling
• Experience on the Ericsson products like HLR, HSS, vEPG, SAPC, Routers is a plus
• Availability to work on-call
• Good knowledge of Linux and SQL databases is a plus.
• Good knowledge of IP communication is a plus
• Proficiency in English.
• Knowledge of scripting (Python, BASH) is a plus.
• Ability to react quickly, also very good communication and collaboration skills.
• Perseverance, interest in documenting and problem solving, practical spirit, advising, helping and developing others, tact, understanding, ambition, self-confidence.
• Analytical technical thinking.